Refund and Cancellation Policy

Payment Processing

• All payments are securely processed through Razorpay, our authorized payment gateway partner
• Razorpay complies with PCI DSS standards to ensure your payment information is secure
• Your payment details are not stored on our servers
• You will receive a payment receipt from Razorpay upon successful transaction

1. Subscription Cancellation

• You may cancel your subscription at any time via the subscription management mechanism
• Upon cancellation, access continues until the current billing cycle ends
• No further charges will be incurred after cancellation

2. Refund Eligibility

3. Refund Process

• Submit a refund request to support@mgimpacts.com with order details and reason
• The team will review your request and respond within 7 business days
• Approved refunds are processed to the original payment method through Razorpay
• Processing times may vary by financial institution (typically 5-10 business days)

4. Payment Refund Processing

• Refunds are processed through our payment gateway partner, Razorpay
• Razorpay typically processes refunds within 5-7 business days
• You will receive a refund confirmation email once the refund is initiated
• The time for the refunded amount to reflect in your account depends on your bank's policies

5. Software Deactivation

Upon refund approval, you must cease use and uninstall any Mega Impacts software